Food Service Contractor | Micro Enterprise
Transparent guidelines for cancellations, adjustments, and refunds for food service contracting
At LAMBA TRADERS, we strive to deliver reliable food service contractor support for institutions and transport partners. This Refund & Cancellation Policy explains the terms under which cancellations, refunds, or adjustments may be processed. By engaging our services or making payment, you agree to the terms stated below.
1.1 Standard Food Service Orders (Daily / Weekly Contracts)
- If you cancel a scheduled service 48 hours or more before the start date/time, you will receive a full refund (minus any bank transaction charges, if applicable).
- If cancellation occurs between 24 to 48 hours before service, a 50% refund will be issued to cover committed procurement/readiness costs.
- Cancellations made less than 24 hours prior to scheduled service are non-refundable, as ingredients and planning are already in motion.
1.2 Bulk / Institutional Event Services
For large-scale events or long-term contracts (e.g., 7+ days), cancellation must be communicated in writing at least 5 business days in advance for a full refund minus 10% administrative fee. Within 3-5 days: 50% refund. Within 48 hours: no refund.
1.3 Transport-Linked Services
For services tied to transport timetables, cancellations must be provided 72 hours prior to departure to be eligible for 80% refund. No refunds for last-minute cancellations due to perishable supply chain.
In rare circumstances (force majeure, severe logistical impossibility, or safety issues), we may need to cancel a confirmed service. In such cases:
- We will notify you as soon as reasonably possible.
- You will receive a full refund of any advance payments made for the affected services.
- Alternatively, we can offer rescheduling at no extra cost (subject to availability). No additional liability shall arise.
We are committed to quality. If there is a genuine issue with service (e.g., incorrect order, hygiene concern), please notify us within 2 hours of service delivery. We will investigate and, at our discretion, provide a partial refund, replacement, or credit for future service. Adjustments are made based on the degree of service deviation.
To request a refund or adjustment, email support@lambatraders.shop with your invoice number, date of service, and description/evidence of the issue. We will respond within 3 business days.
4.1 Approved refunds will be processed using the original payment method within 7-10 business days from the date of approval.
4.2 For bank transfers / NEFT, please allow additional processing time per banking guidelines. Refunds will be initiated to the same account from which payment was received.
4.3 Cash payments: refunds will be made via bank transfer or cheque as per mutual agreement. Please provide accurate banking details to avoid delays.
If you believe a chargeback is necessary, please contact us first so we can resolve the matter directly. Unauthorized chargebacks without prior communication may lead to suspension of future services and potential legal action to recover owed amounts plus associated bank fees.
For long-term service agreements (monthly or quarterly contracts), cancellation terms will be governed by the specific written agreement signed by both parties. In case of discrepancy between that agreement and this general policy, the signed agreement prevails.
For certain institutional or high-volume services, we may require a non-refundable deposit (20-30% of total contract value) to reserve capacity. If you cancel as per the timeline mentioned in Section 1, that deposit will be forfeited to cover committed costs. The remaining amount will be refunded accordingly. The non-refundable deposit will be clearly mentioned at the time of booking.
Lamba Traders reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Revised" date. However, for confirmed bookings, the policy in effect at the time of booking will apply.